Never Miss the Call That Matters.
AI when it can. Human when it matters.
HeyPoppi answers when your team can't — after-hours, during call spikes, or anytime your staff is busy. Start with AI, add live human backup, or let people handle every call.
AI • Hybrid • Human
Flat monthly pricing. No per-minute surprises.
After-hours. Overflow. 24/7 coverage. One predictable monthly price.
Incoming call
After hours · 7:42 PM
Poppi answers
Greets the caller, identifies intent
Then one of three things happens
Resolved
Answered, captured, logged
HeyPoppi Human
A trained person steps in
Your Team
Routed to who's on call
Your Team Can't Answer Every Call.
- Your receptionist is helping another customer.
- Your crew is on a job.
- Your attorney is in a meeting.
- Your funeral director is with a family.
- Your office is closed.
But the phone keeps ringing. And sometimes the call you miss is the customer you lose.
That's where Poppi shows up.
Poppi is covering the line
Trusted by the Most Innovative Teams
Our AI-powered voice technology is transforming how businesses communicate. Join the growing community of forward-thinking companies experiencing the benefits of conversational AI.
Every business type, one solution
Whether you're running a Law Office, Med Spa or Clinic, Dumpster & Delivery Service, HVAC shop, or Restaurant - HeyPoppi gives you:
- A professional voice agent that never misses a call
- A daily pulse on your business without digging through emails or call logs
- The power to improve operations based on real data
Coverage options
Choose How Your Calls Get Answered.
AI. Human. Or both. You decide.
Poppi AI
Your AI backup for the calls your staff can't take.
Let's talkflat monthly pricing
Best for businesses that already have staff answering phones but need dependable after-hours and overflow coverage.
- After-hours answering
- Overflow answering
- Natural AI conversations
- Lead capture
- Caller qualification
- FAQs
- Call routing
- Call summaries
- Transcripts
- English + Spanish
- Flat monthly pricing
Poppi Hybrid
AI when it can. Human when it matters.
Let's talkflat monthly pricing
Poppi handles routine conversations automatically. When a call becomes complex, sensitive, high-value, or simply needs a person, a trained human can step in.
- Everything in Poppi AI, plus:
- Live human backup
- Intelligent escalation
- Human takeover when needed
- Caller-requested human transfer
- Complex-call escalation
- Sensitive-call escalation
- High-value lead escalation
- Seamless context transfer
Poppi Human
Real people. Every call.
Let's talkcustom flat pricing
For businesses that want fully human answering, HeyPoppi provides trained professional coverage built around your call volume, hours, workflows, and service requirements.
- Professional human answering
- After-hours or 24/7 coverage
- Custom call scripts
- Lead qualification
- Call routing
- On-call escalation
- Customer-specific workflows
- Call reporting
- Predictable monthly pricing
Simple, predictable pricing. No per-minute surprises.
Plans are based on normal expected call volume and service requirements. Custom and high-volume deployments are priced separately. One-time implementation fees may apply based on complexity.
Live demo
Don't Watch an AI Demo. Call One.
Talk to Poppi and experience what your customers could experience when your team can't answer.
Poppi is ready when you are.
How hybrid works
The Best Call Isn't Always an AI Call.
Poppi answers, determines intent, and takes one of three paths.
- Incoming call
- Poppi answers
- Poppi determines intent
AI Handles It
- Routine questions
- Lead capture
- Basic qualification
- Scheduling
- Information
Human Steps In
- Complex conversation
- Customer requests a person
- Sensitive situation
- AI confidence is low
- High-value opportunity
Your Team Gets the Call
- Emergency
- On-call employee
- Funeral director
- Attorney
- Technician
- VIP escalation
The right call. To the right person. At the right time.
Industries
Built Around How Your Business Actually Works.
If your phone rings, Poppi can answer it. Coverage, escalation, and routing are configured around your workflow — whatever you do.
For example
Funeral Homes
Compassionate first-call handling, routed to the on-call director.
Attorneys
After-hours intake captured before the caller tries the next firm.
Landscaping
Estimate requests captured without stopping the mower.
The platform
Know What Happened — Without Listening to Every Call.
Every conversation is logged, summarized, and searchable — with who handled it and what came of it.
Call history
After-hours activity · Last 24 hours
Marcus Whitfield
Escalated · On-call director notified
Human11:48 PMDana Ruiz
Lead captured · Estimate requested
AI8:12 PMUnknown caller
Answered · Hours & location provided
AI6:57 PM
Recording & transcript
2:14
Summary: Caller asked about availability for next week, provided property address, and requested a callback before Friday. Poppi captured the details and created a lead.
In every call record
- Caller name and call history
- AI or human handling indicator
- Call recording and full transcript
- Plain-language summary
- Lead status and call outcome
- Escalation reason when a person stepped in
- Appointments and leads captured
- After-hours activity at a glance
On-call routing
Always Reach the Right Person.
When a call requires someone from your team, Poppi routes it based on who's actually on call.
- On-call calendar with current and backup contacts
- Start and end times per rotation
- Immediate override for tonight
- Schedule ahead for weeks or months
- Escalation rules by call type and urgency
Update your on-call schedule directly inside HeyPoppi so routing rules always use the current contact.
On-call schedule
Current on-call
John Smith
6:00 PM – 8:00 AM
Backup
Susan Jones
- On-call calendar
- Immediate override
- Schedule ahead
- Escalation rules
Decision Intelligence
Every Call Tells You Something.
Most businesses lose valuable information the moment a call ends. HeyPoppi turns conversations into structured business intelligence.
Why are customers calling?
Which calls become leads?
When is call volume highest?
How many calls require a human?
Where are opportunities being lost?
Which services are customers requesting?
HeyPoppi Decision Intelligence
Real conversations become real insight into your customers, operations, and opportunities.
Real Data. Real Conversations. Real Growth.
Managed service
AI Without the DIY.
You don't need to learn AI, write prompts, build workflows, or troubleshoot phone systems.
We Learn Your Business
We understand your callers, staff, hours, workflows, terminology, and escalation rules.
We Build Poppi
HeyPoppi configures and tests your coverage before a single customer call reaches it.
We Launch It
Your existing business number stays in place. Calls route to HeyPoppi when your team can't answer.
We Manage It
Need a change? Let Poppi handle it.
You run your business. We handle the coverage.
Enterprise
Customer Coverage at Scale.
Deploy AI, human, or hybrid answering across locations, departments, campaigns, or high-volume customer workflows.
When AI is appropriate, AI handles it.
When a person is needed, a person handles it.
When your team is needed, Poppi routes to the right person.
Every Call Is an Opportunity.
Make sure someone is there when it matters.
Let Poppi handle it.
Get in touch
Let's Connect.
Reach out to our team to learn more about how HeyPoppi can transform your business communications.